Privacy Policy

How Direct Key Solutions handles your personal information.

Last updated: June 27, 2026

Direct Key Solutions ("we," "us," or "our") operates the website directkeysolutions.com and provides mobile automotive locksmith services in Upstate South Carolina. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, or use our services.

Information we collect

We may collect the following types of information:

  • Contact information — Name, phone number, email address, and service address.
  • Vehicle information — Year, make, model, VIN, and key/lock details needed to perform service.
  • Service records — Appointment details, work performed, invoices, and communications related to your service request.
  • Website usage data — IP address, browser type, pages visited, and referring URL collected through standard server logs and analytics tools.
  • SMS messaging data — Mobile phone number, message content, delivery status, and opt-in/opt-out preferences when you enroll in text notifications. See our SMS Privacy Policy for details.

How we use your information

We use collected information to:

  • Respond to inquiries and provide quotes
  • Schedule and perform mobile locksmith services
  • Verify vehicle ownership and authorization
  • Send appointment confirmations, reminders, and service updates (including SMS where permitted)
  • Process payments and maintain business records
  • Improve our website, operations, and customer experience
  • Comply with legal obligations and protect against fraud

How we share information

We do not sell your personal information. We may share information with:

  • Service providers — Vendors who assist with scheduling, communications (including SMS delivery), payment processing, hosting, and analytics, under contractual confidentiality obligations.
  • Legal requirements — When required by law, court order, or to protect our rights, customers, or the public.
  • Business transfers — In connection with a merger, acquisition, or sale of assets, with notice as required by law.

Data retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, maintain service records, resolve disputes, and comply with legal and tax obligations.

Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices

  • You may request access to or correction of your personal information by contacting us.
  • You may opt out of marketing emails by following unsubscribe instructions or contacting us directly.
  • For SMS messages, reply STOP to opt out. See SMS Terms.

Children's privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Third-party links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our website or services after changes constitutes acceptance of the updated policy.

Contact us

Questions about this Privacy Policy? Contact Direct Key Solutions: